The focus of user-centered innovation has at least the following benefits:
- Greater appreciation of the solution and overall performance.
- Greater accommodation of individual differences in humans and machines.
- Robust solution regarding unexpected behaviours of participants.
- Solution is built to change: straightforward to add/remove/update participating humans and/or machines.
- Lower investment to adapt to changes.
- Increased performance by improved match between delivered and desired added-value within the solution.
To gain the benefits of applying user-centered innovation an investment is needed:
User-Centered Innovation requires a small investment.
- Getting used to employing the same concepts (autonomy, added-value) for analysing humans and machines.
- Slightly increased design time.
- Letting go of ‘full control’ paradigm.
- Implementing mechanisms to handle autonomous behaviour.
- Understanding that performance is about the (mis)match between delivered and desired added-value.
- Improving delivered added-value to increasingly realise desired added-value.