Key Performance Indicators (KPIs) are a well-known instrument to assess organisational performance. NEXES investigates the use of KPIs to assess the impact of her solutions on emergency services in different countries. The traditional usage of KPIs is to deploy a “one size fits all” strategy for an organisation. However, emergency services find this unfair, disrespectful… Continue reading »

How can we compare apples and oranges? The NEXES Action needs to overcome this proverbial challenge. NEXES aims to assess the impact of her solutions for Internet-enabled communication technologies on emergency services throughout Europe and even beyond Europe. Emergency services are quite different, due to their location and organisation. How to assess any impact given… Continue reading »

Within the NEXES Action the need arose to address the proverbial challenge of “Comparing Apples and Oranges”. Instead of imposing a strict set of key performance indicators (KPIs), a more flexible approach was adopted. These flexible KPIs are defined to respect the autonomy of the involved parties. A series of six articles has been written that… Continue reading »