Within the NEXES Action the need arose to address the proverbial challenge of “Comparing Apples and Oranges”. Instead of imposing a strict set of key performance indicators (KPIs), a more flexible approach was adopted. These flexible KPIs are defined to respect the autonomy of the involved parties. A series of six articles has been written that discuss the challenge, explain how not to compare apples and oranges, and describe the adopted solution to compare apples, oranges and any other fruit.
NEXES is a Research and Innovation Action about NEXt generation Emergency Services. Quoted from the NEXES website: “The NEXES Research and Innovation Action aims to research, test and validate the promising integration of IP-based communication technologies and interoperability within the next generation emergency services, so that they attain increased effectiveness and performance.”
The partner AIMTech Consulting Limited is one of the partners of the NEXES Action. One of its tasks is to coordinate the definition of a structure of Key Performance Indicators, suitable for assessing the impact of IP-based communication capabilities on emergency services at countries within Europe and beyond. Emergency services are quite different, due to their location and organisation. How to assess any impact given very different subjects?
A series of six articles is written on the NEXES Key Performance Indicators, see the NEXES website for the original placement of this series. The articles from the series are published here as well, with permission and acknowledgements at each of the articles, as Niek is the main author of these articles. The animations are also available from YouTube NEXES NG112.
- How to Compare Apples and Oranges?
- How Not to Compare Apples and Oranges
- Key Performance Indicators for Apples and Oranges
- Adapt Effect Measurements to Fruit
- Yes: we can Compare Apples and Oranges!
- Can we Compare with More Fruit?
Enjoy reading!