Key Performance Indicators (KPIs) are a well-known instrument to assess organisational performance. NEXES investigates the use of KPIs to assess the impact of her solutions on emergency services in different countries. The traditional usage of KPIs is to deploy a “one size fits all” strategy for an organisation. However, emergency services find this unfair, disrespectful… Continue reading »
How can we compare apples and oranges? The NEXES Action needs to overcome this proverbial challenge. NEXES aims to assess the impact of her solutions for Internet-enabled communication technologies on emergency services throughout Europe and even beyond Europe. Emergency services are quite different, due to their location and organisation. How to assess any impact given… Continue reading »
Within the NEXES Action the need arose to address the proverbial challenge of “Comparing Apples and Oranges”. Instead of imposing a strict set of key performance indicators (KPIs), a more flexible approach was adopted. These flexible KPIs are defined to respect the autonomy of the involved parties. A series of six articles has been written that… Continue reading »
In the previous blog, “How an innovative goal may need time to yield returns”, an example was given for obtaining a large goal (a bicycle return trip Delft to Paris). In another blog, “user-driven innovation” the puzzle was described whether an organisation should diverge from past successes. Key to undertaking a large, ambitious, goal, is… Continue reading »
Can you ride a bicycle? Suppose, that you do not know how to ride a bicycle. Now, what will your response be, if I ask you to accompany me on a 2-week bicycle return trip from Delft to Paris?
Where does innovation come from? You may answer: from companies such as Google and Apple! Or Amazon! Or NASA! No, from my University! Many answers are possible and true. Yet, keep in mind that changes and ideas are not solely produced by academia or large organisations and their R&D labs. Users, customers, amateurs and others often… Continue reading »
The title of this blog post contains two words that each have a large and diverse meaning. Ask any two people about their definition of ‘creativity’ and ‘innovation’ and you are bound to get two different answers. Nevertheless, it is important to consider how creativity and user-centered innovation can be related.
The vision of smart grids paints a bright future. By having more means for distributed energy production, storage and consumption, it becomes possible to have cheaper energy from sustainable energy sources. And it is very simple… just install some solar panels, or a small wind turbine… Or even install a battery in the house, which… Continue reading »
In some domains, including elderly care, the overall socio-technical solution is deliberately engineered to actively increase the autonomy of participants.
User-Centered Design is a methodology to design, review and build the interactions between a human and a machine.